Customer & Education Training Manager (CET)

Job Summary

The Customer & Education Training Manager (CET) is responsible for designing, delivering, and managing technical product training programs tailored to various stakeholders, including customers, employees, and field support teams. This role ensures effective knowledge transfer through multiple learning formats and oversees the full training lifecycle, from needs assessment to ROI evaluation. The CET serves as a subject matter expert and strategic partner to key stakeholders, ensuring the training strategy aligns with business goals.

Training Program Development & Execution

• Plan and implement technical product training programs, including standard modules and customized content for new products.
• Utilize a variety of training formats (in-person classes, workshops, computer-based training, and online resources).
• Develop training documentation and ensure content accuracy and alignment with business needs.
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