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Customer-Centric Change Agent & BA (CN)

📍 Location
kuala lumpur
⏰ Job Type
Full-time
📅 Posted
June 07, 2026

About the Role

  • Drive customer centric outcomes across journeys delivered by cross functional teams & experiences requirements as 4-8 years and Chinese language abilities as must
  • Translate user needs into requirements and support Agile delivery and backlog prioritization
  • Engage business, tech, and control functions to define solutions and drive alignment
  • Leverage data insights to optimize journeys and identify automation opportunities
  • Support testing, UAT, and ensure requirements meet acceptance criteria
  • Drive adoption through training, communication, and embedding new ways of working.
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