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About the Role
Are you passionate about delivering exceptional customer service and building strong, long-term relationships? We are looking for a Customer Care Specialist to join a fast-paced, customer-focused team where service excellence sits at the heart of everything they do.
As the first point of contact for customers, you will be the voice of the business - handling enquiries, resolving issues, and ensuring every interaction is professional, empathetic, and efficient. From processing orders and quotations to managing more complex service cases, you will play a key role in shaping positive customer experiences and driving customer satisfaction.
Key Responsibilities
Act as the first point of contact for customer enquiries via phone, email, and online portals
Handle service and spare parts requests efficiently and accurately
Prepare, track, and manage quotations and customer orders
Monitor order progress and keep customers informed of delivery timelines
Proactivel...
As the first point of contact for customers, you will be the voice of the business - handling enquiries, resolving issues, and ensuring every interaction is professional, empathetic, and efficient. From processing orders and quotations to managing more complex service cases, you will play a key role in shaping positive customer experiences and driving customer satisfaction.
Key Responsibilities
Act as the first point of contact for customer enquiries via phone, email, and online portals
Handle service and spare parts requests efficiently and accurately
Prepare, track, and manage quotations and customer orders
Monitor order progress and keep customers informed of delivery timelines
Proactivel...
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