Customer Care Representative

As an Inbound Sales Representative, you will be the first point of contact for customers seeking hotel reservations and travel-related services.

Responsibilities

• Handle inbound calls, emails, or chats from customers inquiring about hotel availability, pricing, and amenities
• Assist customers in making, modifying, or canceling reservations
• Upsell room upgrades, packages, or additional services to maximize revenue
• Provide accurate information about hotel policies, promotions, and local attractions

Qualifications

• Tech Savvy, computer literate, technologically proficient, digitally adept, or proficient in computers
• 18 months customer service experience and/or 1 year experience inbound sales
• Good English communication skills
• Amenable to work in graveyard shift
• Can start ASAP