Customer Care Representative

Responsibilities

• Coordinate and manage patient recall efforts and referral tracking to ensure continuity of care
• Operate within a virtual call-center environment to handle inbound and outbound calls in a courteous and professional manner
• Schedule patient appointments accurately based on provider availability and patient needs
• Perform accurate and timely data entry into electronic health records and other systems
• Verify insurance eligibility and benefits prior to appointments and assist patients with questions related to coverage
• Communicate effectively with patients, providers, and internal departments to facilitate a smooth patient experience
• Maintain confidentiality of all patient information in compliance with HIPAA and organizational policies

Qualifications

• Open for Senior High Graduate, College Graduate, Bachelors/College Degree
• Familiar with Medical Terminologies, insura...