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About the Role
Customer Service RepresentativePosition Overview
We are seeking customer-focused and motivated Mortgage Customer Service Representatives to join our growing team. In this role, you will serve as the primary point of contact for homeowners, handling inbound and outbound calls related to mortgage servicing and account inquiries. The ideal candidate is passionate about helping others, comfortable discussing payments, and committed to delivering first-call resolution while providing an exceptional customer experience.
As our organization continues to grow through new loan portfolio acquisitions, we are expanding our team to support increased customer demand and ensure homeowners receive timely, accurate assistance.
Key Responsibilities
+ Handle inbound calls from residential homeowners regarding mortgage servicing inquiries.
+ Resolve customer issues and questions on the first call whenever possible.
+ Assist customers with:
+ Monthly mortgage p...
We are seeking customer-focused and motivated Mortgage Customer Service Representatives to join our growing team. In this role, you will serve as the primary point of contact for homeowners, handling inbound and outbound calls related to mortgage servicing and account inquiries. The ideal candidate is passionate about helping others, comfortable discussing payments, and committed to delivering first-call resolution while providing an exceptional customer experience.
As our organization continues to grow through new loan portfolio acquisitions, we are expanding our team to support increased customer demand and ensure homeowners receive timely, accurate assistance.
Key Responsibilities
+ Handle inbound calls from residential homeowners regarding mortgage servicing inquiries.
+ Resolve customer issues and questions on the first call whenever possible.
+ Assist customers with:
+ Monthly mortgage p...
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