Customer Care Manager

Customer Care Manager

Location:

Bracknell, Berkshire, GB Kortrijk, BE

As a Customer Care Manager, you oversee the end-to-end performance of field service operations across the UKI and Nordics region. You ensure consistent service delivery while leading teams and supporting customer satisfaction. You contribute to operational efficiency, service performance, and collaboration with internal and external stakeholders to support business growth.

Key Responsibilities

Manage daily field service operations to ensure high-quality service delivery

Monitor performance using KPIs and dashboards

Ensure consistent service delivery across internal teams and external partners

Lead and develop a regional service team, including resource planning

Drive team capability through training and knowledge sharing

Collaborate with Operations, R&D, Product Manage...