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Serve as the primary contact for assigned customer accounts. Build and maintain strong, long-term relationships with customers via F2F interaction. Understand customer needs, business goals, and challenges to provide appropriate solutions. Conduct regular follow-ups and account reviews to ensure customer satisfaction.
Monitor customer engagement to identify retention risks. Proactively address concerns and resolve complaints to prevent churn. Gather customer feedback and recommend improvements to services and processes. Maintain high levels of customer satisfaction and loyalty.
Identify opportunities to upsell additional products, services, or upgrades.
Respond to customer inquiries via phone, email, chat, or other channels. Follow up on contract renewals, negotiate on ...
About the Role
Account Management
Customer Retention
Upselling& Cross-Selling
Customer Support & Administration
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