Customer Care Executive

Key ResponsibilitiesHandle inbound and outbound customer calls in a professional manner. Resolve customer queries, complaints, and service requests efficiently. Provide accurate information regarding products, services, and company policies. Maintain customer records and update CRM systems accurately. Escalate complex issues to the concerned department whenever required. Ensure first-call resolution wherever possible. Meet quality standards, productivity targets, and customer satisfaction metrics. Follow company processes, compliance guidelines, and call handling procedures. Build positive customer relationships through excellent communication and empathy. Required SkillsExcellent verbal communication skills. Good listening and problem-solving abilities. Strong customer service orientation. Basic computer knowledge and typing skills. Ability to multitask and work in a fast-paced environment. Positive attitude with a willingness to learn. Ability to work in rotational shifts, if require...