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About the Role
ACR are delighted to be working with an industry leading house builder to identify a talented Customer Care Coordinator.
This is an exciting opportunity to join the customer care team as a Customer Care Coordinator. You will play a leading role in ensuring that our customers feel genuinely supported and cared for - coordinating the resolution of issues in their homes with speed, professionalism, and empathy. You will be the vital link between our customers, contractors, and internal teams, making sure that every step of the journey runs smoothly and meets our high service standards.
What You’ll Do As Customer Care Coordinator:
* Act as the first point of contact for homeowners, managing queries across phone, email and customer portals with professionalism and empathy.
* Take ownership of your portfolio, proactively communicating updates and diagnosing issues to ensure timely and effective resolutions.
* Log all customer interactions accurately i...
This is an exciting opportunity to join the customer care team as a Customer Care Coordinator. You will play a leading role in ensuring that our customers feel genuinely supported and cared for - coordinating the resolution of issues in their homes with speed, professionalism, and empathy. You will be the vital link between our customers, contractors, and internal teams, making sure that every step of the journey runs smoothly and meets our high service standards.
What You’ll Do As Customer Care Coordinator:
* Act as the first point of contact for homeowners, managing queries across phone, email and customer portals with professionalism and empathy.
* Take ownership of your portfolio, proactively communicating updates and diagnosing issues to ensure timely and effective resolutions.
* Log all customer interactions accurately i...
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