About the Role
Description
Overview:
The Customer Care Coordinator is responsible for the administrative coordination, implementation and follow up of all service related duties. This position is the primary contact person for homeowner inquiries regarding closing and post-possession concerns with their homes. Under the direction of the Customer Care Manager, this position is responsible for the administration and management of day-to-day site activities, including processing, tracking, monitoring, and reporting on service tickets and site administration duties.
Key Responsibilities:
Serve as a central information point within the service teams.
Create, monitor and report on Customer Service Work Orders, for interior, exterior and seasonal deficiencies.
Prioritize Customer Care team work load volumes, providing daily follow-up with trades and suppliers, Customer Care Tech’s, and customers to ensure all inte...
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