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A minimum of bachelor’s degree from an accredited university (required) 1 years of experience in Customer Service, Technical Support, or a related role Fresh graduates with excellent command over written or spoken English with technology background are welcome to apply Knowledge of publishing industry and/or library systems Knowledge of writing a research paper and/or referencing tools Handle customer enquiries via CRM (verbal and written), resolving product and service issues accurately, professionally, and within agreed SLAs Deliver exceptional customer experiences through a proactive, solution‑oriented “can‑do” approach and full ownership of assigned cases through resolution Diagnose, replicate, and analyze customer‑reported issues to identify root causes, provide effective...
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