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Customer and Trading Manager - Online

📍 Location
Stirling
⏰ Job Type
Full time
📅 Posted
July 17, 2026

About the Role

What you’ll be doing:

  • Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service
  • Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers. 
  • Collaborate with other managers to ensure the success of shopping experience of the overall store
  • People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. 
  • Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.


    What makes a great online manager:

  • Previous line management responsibilities in a fast-paced, operational environment. 
  • Provides brilliant customer service and coaches a team to do the same. 
  • Delivers KPI's or other ...
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