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About the Role
Role Purpose
The Customer After Sale Technical Support Engineer is a key contributor towards providing outstanding customer experience. Possessing detailed technical knowledge of solar ecosystem hardware and software, they provide technical support services to customers (installers) and internal team-members. This includes training, advice, troubleshooting, issue resolution, sales support and continuous improvement activities.
Role Parameters
Reporting to:
- Head of Technical Support Department/Technical Director
- Number of reports: 0 initially
- Location: Birdhill, On-site, Occasional travel to events, customer premises and site installations required.
Key Roles and Re...
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