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About the Role
Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
Modivcare is looking for an experienced Customer Advocate Manager to join our team. This position is responsible for ensuring timely services and excellent communication to recipients and their families, health care facilities, transportation providers, and internal customers.
This role…
+ Demonstrates thorough understanding of transportation tools and platforms.
+ Staffs appropriately to route trips in the most cost efficient manner utilizing contracted transportation providers, Rideshare or mass transit.
+ Ensures trips are routed to meet contractual obligations.
+ Evaluates and approves cost override requests within budgeted parameters; works with team to develop strategies to reduce override spend.
+ Monitors and reports cost override trends and leads the team in manag...
Modivcare is looking for an experienced Customer Advocate Manager to join our team. This position is responsible for ensuring timely services and excellent communication to recipients and their families, health care facilities, transportation providers, and internal customers.
This role…
+ Demonstrates thorough understanding of transportation tools and platforms.
+ Staffs appropriately to route trips in the most cost efficient manner utilizing contracted transportation providers, Rideshare or mass transit.
+ Ensures trips are routed to meet contractual obligations.
+ Evaluates and approves cost override requests within budgeted parameters; works with team to develop strategies to reduce override spend.
+ Monitors and reports cost override trends and leads the team in manag...
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