About the Role
Do you speak German and are also solid in English? Are you passionate about being on the front line of customer service, answering customer inquiries? If so, seize this opportunity now! We are looking for Customer Advisors to join our Customer Service Department.
What will you do?
As a Customer Advisor, you will be the first point of contact for our customers, communicating with them via email, phone, or chat. Your role involves accurately addressing a wide range of questions and translating issues into effective solutions.
In this position, you will make informed decisions, provide proactive advice, and assist customers across Europe in creating the perfect ambiance in their homes. You will achieve this through your growing technical knowledge of our lighting products. Additionally, you will thoroughly record customer data and manage orders, shipments, and returns or warranty claims in our CRM system.
You will receive initial training fr...
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