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Working and delivering around contracted Service Level Agreements (SLAs)
Supporting Client Service Delivery teams
Maintaining relationships with customers, mobile carriers and other vendors, and other Client teams
Act as the first escalation point of contact for all members of the team
Train all team members
Make recommendations to supervisor for load balancing across all team members
...
About the Role
Job Title
Team Lead, Wireless Fulfillment
How Operations, Global Asset Management, and Wireless Fulfillment Contribute to Client
As part of Operations and the Global Asset Management function, the Assistant Unit Manager helps deliver exceptional customer experiences around mobile device and service orders. This includes:
How You Contribute to Client
As an Assistant Unit Manager for Fulfillment your primary duties and responsibilities include the following. Other duties may be assigned.
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