CSR Team Leader

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Address inquiries and resolve issues in a timely manner.
• Maintain detailed records of customer interactions.
• Collaborate with internal teams to enhance customer experience.
• Stay updated on product knowledge to assist customers effectively.
• Strive to meet and exceed performance metrics.

Qualifications

• Educational Qualifications: Minimum Diploma degree in any field.
• Experience Level: 1-2 years of customer service experience in Lending/Finance industry
• Skills and Competencies: Excellent communication, problem-solving, and multitasking skills.
• Responsibilities and Duties: Assist customers, resolve inquiries, and maintain satisfaction.
• Working Conditions: Office environment with standard working hours.
• Qualities and Traits: Emp...