CSR (China Provider Service Team)

CN2 Cigna Data Services (Shanghai) Co., Ltd • China, China

📍 Location

China

⏰ Job Type

Full time

📅 Posted

June 14, 2026

About the Role

1. Role Overview
Position: Customer Service Representative (Provider Service)
Coverage: NA / EU / ME / APAC Group Calls
Reporting to: CDSS Operation manager
2. Purpose of the job/key objective
To deliver high-quality service to providers by handling inquiries related to claims, benefits, and coverage. The role plays a critical part in supporting Cigna’s service excellence for high-end customers, including expatriates and corporate clients.
3．Main duties/Responsibilities
Handle inbound calls from healthcare providers and respond to inquiries related to:
Claims status
Benefit and coverage verification
Eligibility
Complaints and general inquiries
Ensure accurate and timely resolution of provider inquiries, with a strong focus on first call resolution.
Respond to provide emails within agreed turnaround time and proactively communicate any delays.
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