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About the Role
Customer Service Representative – Chat Support
Cebu City | Onsite
Caldwell Communications
Job Overview
Caldwell Communications is currently seeking highly motivated and customer-oriented individuals for the position of Customer Service Representative – Chat Support. This is a non-voice role focused on providing excellent customer assistance through chat, email, and messaging platforms.
Key Responsibilities:
Respond promptly and professionally to customer inquiries via chat and email
Provide accurate information regarding products, services, and customer accounts
Resolve customer concerns efficiently while maintaining high service quality
Document and log customer interactions in the system accurately
Escalate complex or unresolved issues to the appropriate team or supervisor
Ensure customer satisfaction and meet established performance metrics
Work Schedule & Training
Flex...
Cebu City | Onsite
Caldwell Communications
Job Overview
Caldwell Communications is currently seeking highly motivated and customer-oriented individuals for the position of Customer Service Representative – Chat Support. This is a non-voice role focused on providing excellent customer assistance through chat, email, and messaging platforms.
Key Responsibilities:
Respond promptly and professionally to customer inquiries via chat and email
Provide accurate information regarding products, services, and customer accounts
Resolve customer concerns efficiently while maintaining high service quality
Document and log customer interactions in the system accurately
Escalate complex or unresolved issues to the appropriate team or supervisor
Ensure customer satisfaction and meet established performance metrics
Work Schedule & Training
Flex...
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