CSO I (PT)

Customer Service Operator I Part-Time

Under the direct supervision of the Supervisor of Connector Services, the Customer Service Operator I receives telephone calls, books connector reservations, and provides schedule and fare information to the general public. The operator checks to determine the best available route and transportation mode to meet a customer's travel needs.

Duties and Responsibilities

• Responds to customer calls and inquiries to provide information regarding connector and other transportation services, fare information, and booking of routine reservations.
• Identifies the more complex reservation requests which cannot be booked routinely and forwards to appropriate personnel.
• Receives and records customer complaints and forwards to supervisor.
• Maintains courteous, friendly, and professional customer relations.
• Processes and files reports and records.
• Updates and maintains map books and...