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You will work to call centre based metrics such as adherence to schedule, quality requirements and productivity measures. You will be actively working towards resolving customer enquiries and/or complaints in a prompt, professional and caring manner. Organise, action and follow up on own daily work and delegated tasks You will use your excellent knowledge of the Bank’s products and services to attend to the customers’ identified financial needs an...
About the Role
You’re Impact
As a CSD Consultant you will take inbound calls from new and existing customers and offer them a personal lending solution. You will spend time speaking with customers, asking specific questions and learning about their financial situation in order to identify their lending needs. A high importance needs to be placed on supporting the customers individual needs, adding value to their experience and maintaining exceptional levels of customer service.
Other key responsibilities include:
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