CS Manager / Senior CS Manager - iGaming - Onsite, Philippines

Location: Onsite, Paranaque, Philippines

About the Hiring Company:

We are seeking a strategic and hands-on Customer Service Manager with a specialized background in iGaming to architect and lead our support ecosystem. You will be responsible for building the complete CS operating framework from the ground up prior to launch.

The ideal candidate will oversee the day-to-day operations of the customer service unit, ensuring that all player inquiries, service-related concerns, and technical escalations are handled with precision. This role involves managing service teams across all phases, monitoring high‑velocity performance metrics, and ensuring strict compliance with iGaming operational procedures and regulatory standards.

Job Responsibilities:

1. Customer Service Operations & Framework Design

• Architect the CS Operating Framework: Lead the pre-launch design of SLA targets, training standards, and 24/7 shift ...