CRM MANAGER

CRM Manager Job Description

Job Title

CRM Manager (FX Industry)

Location

Dubai

Job Summary

We are seeking an experienced and detail-oriented CRM Manager to oversee the strategic management of our Customer Relationship Management (CRM) system within a fast-paced call center environment for a financial services company. The ideal candidate will ensure the CRM platform is optimized to manage leads, streamline workflows and drive operational efficiency. This role requires strong analytical skills, leadership abilities and a deep understanding of CRM systems in a financial or sales-driven organization.

Key Responsibilities

• Lead Management and Optimization: Develop and implement strategies for lead generation, distribution and tracking to maximize conversion rates. Monitor lead quality and ensure seamless handoffs between affiliates, sales teams and customer service representatives.
• Affiliate and Th...