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About the Role
Position Title: CRM & Automation Specialist
Employment Type: Full Time
Salary: up to 13,000 AED all-inclusive depending on experience and qualifications
Job Location: Dubai, UAE
About the Client: A Dubai-based travel company with more than 20 years of experience delivering exceptional holiday experiences worldwide.
Job Description:
- Configure, maintain, and integrate the CRM platform with internal systems (ERP, accounting, call center) and external tools (WhatsApp, email marketing, booking platforms).
- Build and optimize workflows, triggers, and AI tools (chatbots, predictive models) to improve efficiency, response times, and customer experience.
- Create dashboards and reports to monitor KPIs, conversion rates, and campaign performance; continuously test and optimize automations.
- Manage permissions, data hygiene, and security; provide training and colla...
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