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About the Role
Credit Card Chargeback Specialist at Devsinc is seeking an experienced Credit Card Chargeback Specialist with a deep understanding of the credit card networks dispute process and terminology. The ideal candidate will have 5-10 years of experience working for an issuing bank and a strong background in handling chargebacks within the hotel industry is highly desirable.
Key Responsibilities
- Manage and optimize the end-to-end credit card chargeback lifecycle based on card network rules and regulations.
- Lead, train, and oversee a dedicated credit card chargeback exception handling service operations team to ensure efficient and accurate resolution of disputes.
- Train and refine our proprietary credit card chargeback automation platform to improve efficiency and accuracy.
- Handle all relevant customer interactions professionally, ensuring clear communication and resolution.
- Stay continuously updated on credit card network te...
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