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About the Role
Key Responsibilities:
- Client Engagement : Meet clients to sign documents, ensuring all FICA requirements are accurate and meet the standards outlined by the FICA Act and Bank SLAs.
- Collaboration : Work closely with Transfer Secretaries to discuss cases before client appointments, ensuring smooth and seamless file handling.
- Efficiency : Attend all scheduled appointments on time, managing your day effectively to meet key targets.
- Client Support : Handle client complaints and queries promptly and professionally, keeping the Directors updated on resolutions.
- Business Development : Proactively generate leads, build your own client base, and foster strong relationships with potential clients.
- Problem-Solving : Use your excellent communication skills and expertise to manage client needs and resolve issues efficiently....
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