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About the Role
Surveillance and Response Controller
Currently seeking a Surveillance and Response Controller for a leading tracking company based in Durban.
Duties & Responsibilities
ALERT (INCIDENT) MANAGEMENT
- All Alerts: Establish contact with the client, investigate the alert and resolve/refer/escalate accordingly.
- Attend to both General and Bureau alerts on the ERP Systems.
- Attend to all alerts within max 5-7min prior to alert escalation.
VEHICLE ENROLMENTS
- Enrol vehicles as per on-boarding document from KAS department when required.
- Vehicle recovery coordination.
- Coordination of stolen/hijacked vehicle recoveries with response teams.
- Assist with information for the compilation of recovery reports.
- Refer to Supervisor if situation indicates.
FAULT REPORTING
- Report technical faults to EOS Department. ...
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