Contact Centre Integrations Advisor at WestJet

Enhance guest and team member experiences as a Contact Centre Integrations Advisor with WestJet. Collaborate on initiatives to drive improvements in cost management and service delivery across the organization.
Reporting to the Manager of Contact Centre Integrations, you will lead complex, cross-functional projects that impact both guest journeys and operational efficiency. Your role is crucial for the success of various initiatives aimed at improving business priorities and employee satisfaction. Proficiency in project management, communication, and process optimization will be essential to excel in this role.
Key Responsibilities:
• Lead cross-functional initiatives from concept through execution
• Build relationships with stakeholders at all levels
• Analyze and optimize processes using structured methodologies
• Develop and present data-driven performance reports
• Oversee service enhancements and IT project specifications
Requirements:
• 3–6 years in Con...