Contact Centre Agent

On behalf of our client, we are looking for a Contact Center Agent to join their team in Riyadh. Answering customer inquiries via phone, WhatsApp, email, and social media. Providing information about services, packages, promotions, and events. Handling customer complaints and ensuring timely resolution. Conducting outbound sales calls and following up on leads. Converting inquiries into bookings and achieving sales targets. Promoting memberships, seasonal offers, and additional services. Managing bookings, reservations, amendments, and cancellations. Maintaining accurate customer records in CRM systems. Delivering exceptional customer service and guest experience. Processing payments, invoices, and transaction confirmations. Reconciling payments and reporting discrepancies. Collecting customer feedback and supporting service improvements. Ensuring data accuracy, confidentiality, and policy compliance. Collaborating with teams to achieve operational and sales objectives. Maintaining pro...