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About the Role
Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
Modivcare is looking for an experienced Contact Center Manager to join our team. This position is responsible for overseeing day-to-day operations, leading, and guiding a team of representatives to ensure service level and contract goals are met, and driving continuous improvement to enhance the customer experience and satisfaction.
This role...
+ Monitors contact center performance, operating efficiencies, and staff development.
+ Implements call center process and policy improvements.
+ Identifies and resolves customer issues, including participating in routine communications with clients to ensure complete customer satisfaction.
+ May personally respond to complicated inquiries or challenging customers when more in-depth and knowledgeable assistance is needed.
+ Administers ...
Modivcare is looking for an experienced Contact Center Manager to join our team. This position is responsible for overseeing day-to-day operations, leading, and guiding a team of representatives to ensure service level and contract goals are met, and driving continuous improvement to enhance the customer experience and satisfaction.
This role...
+ Monitors contact center performance, operating efficiencies, and staff development.
+ Implements call center process and policy improvements.
+ Identifies and resolves customer issues, including participating in routine communications with clients to ensure complete customer satisfaction.
+ May personally respond to complicated inquiries or challenging customers when more in-depth and knowledgeable assistance is needed.
+ Administers ...
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