Contact Center Architect

Role Overview

The Contact Center Architect is responsible for designing and delivering scalable, cloud-based customer engagement solutions across voice and digital channels. This role focuses on developing architecture for conversational platforms such as IVR, chatbots, and web-based applications, while ensuring seamless integration with enterprise systems and cloud environments.

The position requires strong technical expertise in cloud architecture, API integrations, and customer experience technologies, along with the ability to collaborate with cross-functional teams to deliver high-quality solutions.

Key Responsibilities

Solution Architecture & Design

• Lead the design of end-to-end architecture for contact center solutions, including conversational AI, IVR, chatbot, and web-based applications.
• Develop technical blueprints, architecture artifacts, and scalable solution desig...