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Primary contact point for end users via phone/Chat/self-service tickets.
Qualify and Open tickets for remediation of events.
Triage Tickets to respective teams.
Regular update and follow up on tickets in the queue
Follow up tickets till closure.
Ability to manage a variety of technically complicated tasks effectively
Experience in Remote support and troubleshooting skills.
Understanding of Basics Hardware accessories / devices and peripherals
Should be flexible for rotational shifts
Excellent oral and written communications skills
Exposure in practicing ITIL standards for Infrastructure management A Bachelor’s / Master’s Degree in Computer Engineering, Information Technology
ITIL V4 Foundation trainin...
About the Role
Job Description
ROLE AND RESPONSIBILITIESROLE AND RESPONSIBILITIES:
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
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