About the Role
1. Front Desk & Reception Duties
Greet visitors, tenants, and shoppers in a professional & courteous manner.
Provide accurate information about stores, offices, facilities & services.
Maintain visitor logs & issue visitor passes in accordance with building protocols.
Answer & direct incoming calls appropriately.
2. Customer Service & Tenant Support
Assist visitors with directions & general inquiries.
Handle complaints or concerns promptly & escalate when required.
Coordinate tenant requests with maintenance, housekeeping & security teams.
Manage lost & found documentation & claims.
3. Administrative & Operational Support
Prepare daily reports & incident logs.
Support mall events & promotional activities when needed.
Monitor lobby areas to ensur...
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