Concierge

Responsibilities

• Greet and welcome guests upon arrival and provide them with information about the hotel and its amenities.
• Assist guests with check‑in and check‑out processes, including handling payments.
• Handle guest inquiries, requests, and complaints in a timely and professional manner.
• Make reservations for dining, transportation, events, and other activities as requested by guests.
• Plan and organize special events or activities for guests.
• Maintain knowledge of local attractions, restaurants, and services to recommend to guests.
• Keep the lobby area clean and presentable at all times.
• Monitor hotel security cameras and report any suspicious activity or incidents to management.
• Collaborate with other hotel staff members to ensure an excellent guest experience.

Requirements

• High school diploma or equivalent; additional certification in hospitality or tourism is a p...