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Manage a portfolio of complaints end-to-end, ensuring timely and high-quality resolution
Analyze, investigate, and assess complaint cases related to payment services, cards, and fraud
Communicate effectively with internal stakeholders and other departments to identify and implement appropriate solutions
Maintain regular customer contact via email and phone, providing clear and professional communication
Ensure compliance with internal procedures, ...
About the Role
Mission.
We are looking for a results-driven and stress-resistant professional to join our dynamic team as a Complaints Manager. In this role, you will be responsible for managing your own portfolio of customer complaints from start to finish. You will analyze and evaluate complaint files and collaborate closely with internal departments within the bank to deliver solutions aligned with Belfius’ strategy and policies.
Key Responsibilities
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