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About the Role
Job Title: Complaint Unit Office Support
Location: Marlborough, MA, 01752
Duration: 08+ Months
Shift: 5 days per week, in office.
Summary:
The Health Care Facility Complaint Unit Coordinator supports the effective operation of the Division through administrative and technical support to the unit manager, supervisors and staff.
Responsibilities include:
Location: Marlborough, MA, 01752
Duration: 08+ Months
Shift: 5 days per week, in office.
Summary:
The Health Care Facility Complaint Unit Coordinator supports the effective operation of the Division through administrative and technical support to the unit manager, supervisors and staff.
Responsibilities include:
- Prepares reports, proofreads correspondence and responds to inquiries regarding regulatory inspection and investigation activities, including public record requests.
- Processes and enters complaints into the CMS federal database and the Division's HCFRS system upon receipt. Processes and maintains database updates relative to cases.
- Responds to external inquiries, pr...
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