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Complaint Unit Office Support

Axelon Services Corporation • Marlborough, Massachusetts, United States

📍 Location
Marlborough, Massachusetts
⏰ Job Type
Full-time
📅 Posted
May 16, 2026

About the Role

Job Title: Complaint Unit Office Support

Location: Marlborough, MA

Duration: 8 Months

Summary:


  • Supports the effective operation of the Division through administrative and technical support.



Responsibilities:


  • Prepare reports and proofread correspondence.

  • Respond to inquiries regarding regulatory inspection and investigation activities, including public record requests.

  • Process and enter complaints into the CMS federal database and the Division's HCFRS system upon receipt.

  • Maintain database updates relative to cases.

  • Respond to external inquiries and provide information.

  • Communicate with providers and other agencies to obtain missing information as needed.

  • Support other operations within the Bureau's Marlborough office, including reception...

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