About the Role
JOB DESC / ROLE & RESPONSIBILITY
• Lead the Community Team and ensure fair workload distribution among moderators.
• Review and validate all community deliverables before sharing with Team Lead and clients.
• PIC for all community-related data, analysis, and reporting (weekly, monthly, campaign, and ad-hoc reports).
• Monitor community performance, engagement, sentiment, and growth, and provide actionable insights and recommendations.
• Act as the main point of contact for member feedback, escalations, and communications.
• Handle direct client briefs and ensure timely execution of all requests.
• Oversee community moderation activities and ensure community guidelines are properly implemented.
• Identify opportunities to improve community engagement, member experience, and operational processes.
• Manage crisis situations and provide appropriate resolutions when required.
REQUIREMENTS
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