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About the Role
Work Schedule: Monday to Friday - Dayshift, Full Onsite
Location: BGC, Taguig
Industry: Shared Services
Key Responsibilities
- Lead and oversee collections and dispute management activities across the Customer-to-Cash cycle
- Drive timely cash collections, reduce overdue accounts, and manage escalations for high-risk or complex cases
- Collaborate with global and regional stakeholders to resolve billing discrepancies and customer disputes efficiently
- Establish, monitor, and report on service level agreements (SLAs), key performance indicators (KPIs), and overall collections performance
- Identify root causes of disputes and implement corrective and preventive measures to mitigate future issues
- Champion continuous improvement, process standardization, and automation initiatives to enhance efficiency and data quality
- Ensure compliance with internal controls, accountin...
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