Collections Specialist

Description We are looking for a Collections Specialist to support portfolio management activities for a growing team in Richardson, Texas. This contract opportunity is ideal for someone who can confidently engage customers, resolve past-due account issues, and deliver a high-quality service experience in both English and Spanish. The person in this role will balance account follow-up, payment negotiations, and accurate documentation while helping maintain strong portfolio performance.

Responsibilities:
• Contact customers regarding overdue balances and guide discussions toward practical repayment solutions.
• Negotiate payment arrangements that align with account status and company guidelines.
• Investigate account details and use research methods to locate hard-to-reach customers when needed.
• Address customer questions related to billing, account status, and collection activity with clarity and courtesy.
• Draft and send collection notices, follow-up communi...