Collections Officer

Job Summary

The Collections Officer performs collection calls to negotiate for payments from clients to ensure total delinquency rate is sustained at a satisfactory level by meeting Key Performance Indicators (KPIs) targets through effective execution of collections strategies.

Key Responsibilities

• Perform collection calls to negotiate for full or partial settlements from clients to make past‑due accounts current and to avoid possible transfer of such accounts to a higher delinquency level/bucket within an acceptable customer satisfaction level.
• Monitor and ensure timely completion of assigned account queue under a Collections System.
• Provide timely feedback on matters regarding collection trends and client behavior of assigned buckets/cycles.
• Ensure that all client requests are facilitated and routed to appropriate units/departments such as requests to change billing address, update customer information, or ...