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Reconciling accounts :Reconciling customer accounts by following up on payments and updating account status Identifying overdue accounts :Monitoring accounts receivable to identify overdue accounts Resolving issues :Investigating and solving customer problems, including billing issues and complaints Negotiating payment terms :Negotiating payment terms with customers Maintaining records :Keeping records of contacts, attempted contacts, and payments collected Complying with legal guidelines :Ensuring that the collection structure complies with legal guidelines Monitoring collection agencies :Monitoring collection agencies and executives to identify fraudulent practices Preparing reports :Preparing and presenting weekly reports on collection activities and progress
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