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About the Role
Position: Collections Agent
Department: Operations
Reporting To: Team Leader / Manager
Key Responsibilities:
Contact customers via phone to recover overdue payments
Negotiate repayment plans
Maintain accurate call records and notes
Meet daily and monthly collection targets
Handle customer objections professionally
Escalate difficult cases when necessary
Department: Operations
Reporting To: Team Leader / Manager
Key Responsibilities:
Contact customers via phone to recover overdue payments
Negotiate repayment plans
Maintain accurate call records and notes
Meet daily and monthly collection targets
Handle customer objections professionally
Escalate difficult cases when necessary
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