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Collection agent

📍 Location
nairobi
⏰ Job Type
Full-time
📅 Posted
June 23, 2026

About the Role

Position: Collections Agent

Department: Operations

Reporting To: Team Leader / Manager

Key Responsibilities:

 Contact customers via phone to recover overdue payments

 Negotiate repayment plans

 Maintain accurate call records and notes

 Meet daily and monthly collection targets

 Handle customer objections professionally

 Escalate difficult cases when necessary

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