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About the Role
Job Overview
We are seeking a proactive and customer-focused Technical Support Executive to assist users with our CMS platform for website creation. The ideal candidate will provide timely technical support, resolve user issues, and ensure a smooth and positive customer experience.
Key Responsibilities
- Provide technical assistance and support to users via email regarding the CMS platform
- Diagnose and troubleshoot technical issues, guiding users through step-by-step solutions
- Escalate complex issues to relevant teams when necessary
- Assist users with website setup, configuration, customization, and feature integration
- Collaborate with cross-functional teams including Development and Product Management to resolve user concerns
- Ensure timely follow-ups and maintain high customer satisfaction
- Take ownership of user issues and ensure they are resolved effectively
Preferred Qualifi...
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