Cluster Lead - Vendor Operations

About The Team

Shopee is a dynamic e-commerce platform dedicated to providing an exceptional shopping experience for our customers. We are looking for a highly motivated and organized Cluster Lead for Vendor Operations to join our growing team.

Job Description

• Lead a team of Vendor Operations Customer Facing Specialists responsible for onboarding, performance management, and relationship-building with our brands.
• Oversee the onboarding process for new shops, ensuring seamless integration into our platform. Provide training and support to help brands navigate our systems and processes.
• Analyze shop performance metrics, including but not limited to fulfillment rates, product quality, and customer feedback. Implement strategies to improve vendor performance and compliance with company standards.
• Act as the point of escalation for complex brand-related issues. Collaborate with cross-functional teams to resolve disputes, ...