Cloud support engineer

Full-Time - Supporting US customers hours of work will be 16:00 to 00:30 Monday to Friday Are you a passionate Cloud Service Desk Engineer ready to deliver world-class support in a global 24/7 environment? Join our team and play a key role in ensuring our clients receive the highest quality technical support across AWS, Azure, and modern cloud-based platforms. What you’ll do: Diagnose and resolve technical issues via support tickets and automated alerts. Support AWS and Azure service desk issues with confidence and efficiency. Contribute to technical runbooks, knowledge bases, and continuous process improvements. Provide mentoring and support to junior colleagues. Participate in an on‑call rotation covering weekends and public holidays. Stay ahead by developing your skills through certifications and ongoing training. What we’re looking for: Solid experience in a service desk environment. Strong troubleshooting and problem‑solving abilities. Excellent written and verbal communication sk...