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About the Role
Responsibilities
- Responsible for the daily management, configuration optimisation and troubleshooting of cloud platform products, including computing, storage, databases, AI intelligent recommendation, big data, network security and related cloud products.
- Handle technical support requests, including customer issue resolution, quality assurance, troubleshooting and issue tracking.
- Provide operational management and optimisation recommendations based on customer usage behaviour and business scenarios to enhance customer experience and product value.
- Follow up on cloud product iterations, understand product functions and technical selection, continuously update industry knowledge, and provide technical support and business consultation to external parties.
- Collaborate with internal teams to identify root causes of technical issues, drive cloud product and technical improvements, and ensure timely resolution and feedback.
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