Cloud Support Engineer - mississauga

Required Skills

• SRE
• Citrix Cloud
• VAD
• CICD
• ITSM
• NOC
• AZURE
• Powershell

xperience: 8+ years in Cloud Operations (SRE); good to have 2+ years hands‑on with Citrix environments

• Strong Azure fundamentals - VDA hosting on Azure, Azure Monitor alerts, basic VM / networking operations
• Good scripting in PowerShell or Bash for log parsing, alert triage, and simple automation.
• Strong runbook discipline - ability to execute SOPs accurately without deviation.
• Good Understanding of latency, and quality metrics.
• Valuable understanding of ITSM tools Knowledge and PagerDuty alerting.
• App configuration and common auth‑failure troubleshooting.
• Good verbal and written English communication for shift handover and stakeholder updates.

MUST HAVE

• Good to have: Citrix DaaS (Cloud) or CVAD (on‑prem/hybrid) administration - VD...