Cloud Support Engineer

The Cloud Systems Engineer will be responsible for providing support to customers for Cloud environments and applications.

• Day-to-day management of the MicroStrategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.
• Implementation of Customer change requests in compliance with the Change Control regime.
• Incident response including troubleshooting the infrastructure-related issues and collaboration with Technical Support and Technology teams on troubleshooting of platform related issues.
• MicroStrategy Platform administration.
• Maintaining high-quality documentation for all related tasks.

• 2+ years of experience in a related field with a proven track record of consistently exceeding corporate objectives
• Hands‑on experience with AWS and/or Azure cloud compu...